The Small Print & Downloads
All hooks must be barbless or have the barbs crushed fully – No exceptions
You can read our Environmental Policy here
Wild River Tours is not responsible for any additional costs that may arise in the event of a trip alteration or delay caused by circumstances beyond our control such as “Fire, Flood or Pandemics.
We strongly recommend that you take out travel Insurance as any loss or damage to your property is NOT covered by our insurance unless caused by us.
To avoid confusion we require written notice of cancellation 1 month prior to your trip, by email or mail. The following fee will apply to cancellations and are calculated as of the date we receive your written cancellation notice, which can be sent by email, standard mail.
If you must cancel your tour, your refund is as follows:
90 days before the trip the full amount is refunded less a $100 administration fee.
60-31 days before trip – No deposit refunded but the amount can be offset towards a new date
Later than 30 days before trip – No refund will be given but a rebook will be offered
We acknowledge that COVID may play a part in your cancelation.
If you must cancel due to COVID restrictions we offer a rebook option for a new date
60-31 days before trip – No deposit refunded but the amount can be offset towards a new date
Later than 30 days before trip – No refund will be given but a rebook will be offered
We acknowledge that COVID may play a part in your cancelation.
If you must cancel due to COVID restrictions we offer a rebook option for a new date
GUEST RESPONSIBILITY
Although no previous kayaking/Canoe experience is required on the majority of our tours, as with any adventure there is always an element of risk. While some of our trips are not considered to be strenuous or physically demanding, and we do not require a high level of fitness, a good general physical condition is necessary.
If you have any physical limitations or concerns please let us know. As we are not qualified to evaluate your level of fitness we ask that you (possibly along with your doctor) determine whether or not you are able to join one of our adventures. If you have any special medical conditions, we encourage you to check with your doctor before you reserve your trip. Please also note that all of our tours take place in remote areas and evacuations can take a great deal of time and can be expensive. Persons with various disabilities are welcome on Wild River Tours, pending a discussion of any special needs and requirements.
You must also acknowledge that travel with Wild River Tours requires a degree of flexibility and understanding that the trip’s route, itinerary and modes of transport are subject to change without prior notice due to local circumstances. While traveling with Wild River Tours. you agree to accept the authority of the leader at all times. You need to be aware that group travel may involve compromise to accommodate the diverse desires and abilities of group members. We just ask that you welcome your adventure with an open mind and be able to laugh and have fun when encountering the unexpected. Wild River Tours is dedicated to providing safe, environmentally sensitive, well-organized, fishing adventures.
PRIVACY
Due to the nature of our services, it is necessary to collect and store a certain amount of personal and financial information. By providing us with address, personal and financial information, you consent to the storage of this information for a period of time deemed appropriate by Wild River Tours. Personal information includes, but is not limited to, your first name, last name, phone number, email address and billing address. Financial information includes, but is not limited to, your card account number, card expiration date, and cardholder name.
PRIVACY POLICY
Wild River Tours occasionally send out an e-newsletter and occasionally area- or activity specific news that we think you’ll want to hear about. We will NEVER sell or share your email address with any third party company (unless it is for the purpose of coordinating trip logistics, for example booking Helicopter tickets). You can unsubscribe at any time by emailing or clicking on the links in newsletters. For more information please feel free to call us on 0477779983 or email us at admin@wildrivertours.com.au
PHOTOGRAPHIC RELEASE
Wild River Tours, reserves the right to take photographic or film records of any of its tours. Trip members should be aware that Wild River Tours. may use these photos or film for promotional and or commercial purposes without remuneration to the trip participant.